Delivery/Returns Information

Delivery

We are currently offering free delivery to UK on all orders over £50, see Terms and Conditions.

Price & Delivery Times from Dispatch Day
Service Options
UK orders under £50 - mandatory £4.25+ (depends on item) added to basket - usually 5-7 working days from order. Dispatch priority is given to optional postage upgrades, please upgrade postage if priority delivery is required.
UK orders over £50 - Includes postage (Economy usually 5-7 working days from order). Dispatch priority is given to optional postage upgrades, please upgrade postage if priority delivery is required.
Optional for orders over £50.00, UK Royal Mail 2nd Class Tracked (usually 3-5 working days)
UK Royal Mail 1st Class Tracked (usually 1-2 working days)
UK Courier (1-2 working days)
International - £5 - £20 up to 2kgs (see below)

If you want your order ‘tracked’ please select the ‘Tracked’ or ‘Tracked & Signed For” service. Standard, Economy, Royal Mail 1st or 2nd class mail does not give a tracking service.

International

For Europe, America, Canada and Rest of World, shipping costs range between £5 and £20 up to 2 kgs (based on the value/weight of the item(s), the actual shipping cost will be calculated at checkout). Our system gives an estimate for the carriage based on normal transactions, we reserve the right to reconfirm the actual carriage charge as applicable and will notify you of any change before completing your order.

All orders are sent ‘International Tracked & Signed for’ as International Standard does not give a tracking service.

  • For International delivery times orders under 2kgs are dispatched by Air Mail.
  • Europe is normally 5-8 working days.
  • USA/Canada and Rest of World is normally 7-10 working days.

Additional Information

If you specifically request an area for your order to be left at, if not in, or for any other reason, we will not be liable for non-delivery. We will obtain proof of postage but as the parcel will not be signed for we will not obtain proof of delivery and will be unable to assist in any claim.

Most orders are dispatched same day (if received before 2pm), but in busy periods we strive to dispatch within 1 to 2 working days. Generally we normally dispatch all postal orders within 24 hours of receipt (excluding weekends and bank holidays). You will receive a completed order status update on the dispatch day (or day following) for your reference. Please allow the above times before chasing receipt of order.

A tracking or proof of postage number for all UK Royal Mail and UK/International Courier dispatches can be provided on request.

Here at Maison White we will always endeavour to fulfil any orders placed to your complete satisfaction. We pride ourselves on the excellent customer service we offer. If you have any enquiries relating to your order, please get in touch with us.

Returns

If you change your mind, you can return an order, in full or in part, at your expense, for a refund. Please notify us of your intention to return, all or part of your order, quoting your order ID, by emailing [email protected] within 14 days of receipt of the order. Please enclose a copy of your notification with the returned item or by using this form. We recommend that you use a carrier who can give you a proof of posting, until the parcel is received by us it remains your responsibility

Personalised items are non refundable.

Bedding & Towels are non refundable.

All items must be returned in their original saleable condition. This includes all item packaging and presentation, including any tags.

In the event that you have removed any items from their packaging and they are not repacked in their received state a repacking charge will be deducted from any refund.

Curtains where the header tape has been pulled can not be refunded.

If you wish to exchange or return, any or all of the items, on your order, you will need to return the unwanted items to us, as above, for a refund and place a new order online, for the items that you would like instead. The original postage cost paid by you, or incurred by us where the order qualified for Free Delivery will be deducted from the refund.

If you received a free item, as part of a promotion, and you return the entire order, or the value of the returned items, means you would not have received, the free item, please return it with the items, that you do not wish to keep.

If your order qualified for inclusive of Economy Post and you subsequently decide to return your order in part, where the net transaction falls below the inclusive threshold we reserve the right to charge the original postage at the rate when the original order was placed.

If we try to deliver an item to your address, as given on the order and it is either the wrong or incomplete address, not accepted or not collected from the post office or courier depot and the item is returned, we will refund the item less our postage costs.

Where additional postage was paid we will only refund the basic postage cost.

Any replacement items for free of postage will be conditional on achieving the free postage threshold.

At our discretion we may accept returns beyond the 14 day period, however this must be pre-agreed before the item is returned. A restocking fee of 15% of the order/item value will be deducted. The net amount can be used against the purchase of a replacement item(s) to the same value or more.

For International orders the refund excludes actual postal cost and an additional 15% re-stocking fee will also apply.

For trade sales (to businesses, paid by business cards, business paypal, personnel card, volume sales and multiple items) all sales are final. Any shortages must be reported within 24 hours of receipt. Any returns subject to agreement, and will exclude postage and incur a 15% restocking fee.

We will arrange for the original Debit/Credit card to be refunded, within 14 days of receipt, of the returned goods.

All returns should be addressed to:-

MW Processing
Unit 5, Monument Business Park
Chalgrove
OX44 7RW

If you return any goods to us, please obtain a certificate of posting from your carrier. We cannot be held liable for any returns not received.

If goods are being returned due to a fault with the product, please contact us to confirm the appropriate returns process and shipping method.