We are currently offering free delivery to UK on all orders over £15, see Terms and Conditions. For orders under £15 a surcharge of £3.95 will be added to your order, at cost to cover Royal Mail 2nd class post “tracked & signed for”.
For Europe, America, Canada and Rest of World, shipping costs range between £5 and £20 up to 2 kgs (based on the value/weight of the item(s), the actual shipping cost will be calculated at checkout). Our system gives an estimate for the carriage based on normal transactions, we reserve the right to reconfirm the actual carriage charge as applicable and will notify you of any change before completing your order.
By default we prefer that all parcels dispatched to UK are sent “tracked & signed for”. If you specifically request an area for your order to be left at, if not in, or for any other reason, we will not be liable for non-delivery. We will obtain proof of postage but as the parcel will not be tracked and signed for we will not obtain proof of delivery and will be unable to assist in any claim.
Most orders are dispatched same day, but we guarantee to dispatch latest within 2 working days. Generally we normally dispatch all postal orders within 24 hours of receipt (excluding weekends and bank holidays). You will receive a completed order status update on the dispatch day (or day following) for your reference. Please allow the below times before chasing receipt of order.
For UK delivery times you can expect to receive your order as below;
- 2nd class Royal Mail is normally 3 – 5 working days from dispatch.
- 1st class Royal Mail is normally 1 – 2 working days from dispatch.
For International delivery times orders under 2kgs are dispatched by Air Mail;
- Europe is normally 5 – 8 working days.
- USA/Canada and Rest of World is normally 7 – 10 working days.
All orders that exceed Royal Mail small parcel post or over 2 kgs are despatched by courier.
A tracking number for all UK Royal Mail and UK/International Courier dispatches can be provided on request.
Here at Maison White we will always endeavour to fulfil any orders placed to your complete satisfaction. We pride ourselves on the excellent customer service we offer. If you have any enquiries relating to your order, please get in touch with us.