We are currently offering free delivery to UK on all orders over £20, see Terms and Conditions.
If you want your order ‘tracked’ please select the ‘Tracked’ or ‘Tracked & Signed For” service. Standard, Economy, Royal Mail 1st or 2nd class mail does not give a tracking service.
All UK orders that exceed Royal Mail small parcel post or over 2 kgs are normally dispatched by courier free.
For Europe, America, Canada and Rest of World, shipping costs range between £5 and £20 up to 2 kgs (based on the value/weight of the item(s), the actual shipping cost will be calculated at checkout). Our system gives an estimate for the carriage based on normal transactions, we reserve the right to reconfirm the actual carriage charge as applicable and will notify you of any change before completing your order.
All orders are sent ‘International Tracked & Signed for’ as International Standard does not give a tracking service.
- For International delivery times orders under 2kgs are dispatched by Air Mail.
- Europe is normally 5-8 working days.
- USA/Canada and Rest of World is normally 7-10 working days.
If you specifically request an area for your order to be left at, if not in, or for any other reason, we will not be liable for non-delivery. We will obtain proof of postage but as the parcel will not be signed for we will not obtain proof of delivery and will be unable to assist in any claim.
Most orders are dispatched same day, but we guarantee to dispatch latest within 2 working days. Generally we normally dispatch all postal orders within 24 hours of receipt (excluding weekends and bank holidays). You will receive a completed order status update on the dispatch day (or day following) for your reference. Please allow the above times before chasing receipt of order.
A tracking or proof of postage number for all UK Royal Mail and UK/International Courier dispatches can be provided on request.
Here at Maison White we will always endeavour to fulfil any orders placed to your complete satisfaction. We pride ourselves on the excellent customer service we offer. If you have any enquiries relating to your order, please get in touch with us.
If you change your mind, you can return an order, in full or in part, at your expense, for a refund. Please notify us of your intention to return, all or part of your order, quoting your order ID, by emailing [email protected] within 14 days of receipt of the order. Please enclose a copy of your notification with the returned items.
Personalised items are non refundable.
If you wish to exchange or return, any or all of the items, on your order, you will need to return the unwanted items to us, as above, for a refund and place a new order online, for the items that you would like instead. The original postage cost paid by you, or incurred by us where the order qualified for Free Delivery will be deducted from the refund.
If you received a free item, as part of a promotion, and you return the entire order, or the value of the returned items, means you would not have received, the free item, please return it with the items, that you do not wish to keep.
If your order qualified for inclusive of Economy Post and you subsequently decide to return your order in full or in part, where the net transaction falls below the inclusive threshold we reserve the right to charge the original postage at the rate when the original order was placed.
If we try to deliver an item to your address, as given on the order and it is either the wrong or incomplete address, not accepted or not collected from the post office or courier depot and the item is returned, we will refund the item less our postage costs.
Where additional postage was paid we will only refund the basic postage cost.
Any replacement items for free of postage will be conditional on achieving the free postage threshold.
At our discretion we may accept returns beyond the 14 day period, however this must be pre-agreed before the item is returned. A restocking fee of 15% of the order/item value will be deducted. The net amount can be used against the purchase of a replacement item(s) to the same value or more.
For International orders the refund excludes actual postal cost and an additional 15% re-stocking fee will also apply.
For trade sales (to businesses, paid by business cards, business paypal, personnel card, volume sales and multiple items) all sales are final. Any shortages must be reported within 24 hours of receipt. Any returns subject to agreement, and will exclude postage and incur a 15% restocking fee.
All items must be returned in a saleable condition.
We will arrange for the original Debit/Credit card to be refunded, within 14 days of receipt, of the returned goods.
All returns should be addressed to:-
27 High Street,
If you return any goods to us, please obtain a certificate of posting from your carrier. We cannot be held liable for any returns not received.