Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The current delivery charges and options will be displayed on the checkout page before you complete your order. All orders for delivery to the UK over £20.00 are eligible for inclusive shipping via Economy post. You can elect to upgrade the shipping to a method of your choice.

Orders under £20.00 will attract a default charge of £2.95 and will be dispatched Economy Post. You can elect to upgrade the shipping to a method of your choice.

We recomend for International orders to use the default shipping charge of “International Tracked & Signed For”, if you opt for “International Standard” there is no tracking service available.

 

Which payment methods are accepted in the Online Shop?

You can pay via Sage Pay with your debit/credit card or Paypal Account. You can choose Paypal even if you do not have a Paypal account, you can check out as a Guest using your visa/debit card.

How long will delivery take?

All items are dispatched via Economy Post (unless otherwise selected). We aim to dispatch all orders received by 2:00pm same day or by the day following receipt of your order (during normal opening times). Delivery usually takes between 3 and 7 working days. You can upgrade the postage in the checkout page for faster delivery of your choice.

Opening Times & Contact Info.

Our current Opening Times are;

Monday – Tuesday 9:30am – 5:00pm
Wednesday – Closed
Thursday – Saturday 9:30am – 5:00pm
Sunday – Closed

Tel: 01206 762999
Email: [email protected]

What does Back Order mean when

When an item is currently out of stock and we have more on order we give you the option to place an order for the item which will be dispatched to you when it is back in stock by the date given. If there is no date given the items are due back in stock in the next few days.

When it says “In Stock (can be backordered) – this allows you to order more than the quantity we currently have in stock. We will order the additional quantity from the supplier.

We will dispatch your order in full when all items are in stock unless you request otherwise.

How secure is shopping in the Online Shop? Is my data protected?

Your payment information is totally secure. We do not take payments on our website, instead you will be transferred to our nominated payment gateways such as Paypal or Sage.

What exactly happens after ordering?

You will receive a confirmation that your order is in processing. Once it has been picked and dispatched you will receive an email stating the your order has been dispatched and completed. Please check your Junk folder, as sometimes your email system may automatically file the email there.

I haven't received a confirmation order

A confirmation order will be sent to the given email address when you placed the order. Please check your Junk folder, as sometimes your email system may automatically file the email there. Otherwise there may have been an error in the email address given. Some email addresses although valid may be reported as spam in our spam filter. Either way please contact us and we will be delighted to assist.

Do I receive an invoice for my order?

We do not send invoices by default, but one can be issued if requested.

If you cannot find an answer to your question, please feel free to contact us