Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The current delivery charges and options will be displayed on the checkout page before you complete your order. All orders for delivery to the UK over £50.00 are eligible for inclusive shipping via Economy post (only one shipment per order). You can elect to upgrade the shipping to a method of your choice. If the order value is over £50.00 and includes a mix of in stock and  “pre-order” items, you can elect to include a postage cost to split the shipment into two lots.

Orders under £50.00 will attract a default charge of £4.25 minimum (depending on the item). You can elect to upgrade the shipping to a method of your choice.

We only ship International orders by “International Tracked & Signed For”.

 

Which payment methods are accepted in the Online Shop?

You can pay via secure checkout with your debit/credit card.

How long will delivery take?

All items are dispatched via Economy Post (unless otherwise selected). We aim to dispatch all orders received by 2:00pm same day* or by the day following receipt of your order (during normal opening times). Delivery usually takes between 3 and 7 working days. You can upgrade the postage in the checkout page for faster delivery of your choice. See our Delivery page for more information.

* may not apply on Mondays and Peak Seasons, due to high order loads.

Shop Opening Times & Contact Info.

If you want to visit our store, our current Shop Opening Times are;

– Monday: 12:30pm – 5:00pm
– Tuesday: 1:00pm – 4:30pm
– Wednesday: CLOSED
– Thursday: 1:00pm – 4:30pm
– Friday: 10:30am – 4:30pm
– Saturday: 10:30am – 5:00pm
– Sunday: Closed

Online order enquiries: 01865 891773

Shop Tel: 01491835167
Email: [email protected]

What does Back Order mean when

When an item is currently out of stock and we have more on order we give you the option to place an order for the item which will be dispatched to you when it is back in stock by the date given. If there is no date given the items are due back in stock in the next few days to a week or so. This excludes seasonal items, like Christmas, where you can pre-order, availability is usual from September.

When it says “In Stock (can be backordered) – this allows you to order more than the quantity we currently have in stock. We will order the additional quantity from the supplier.

We will dispatch your order in full when all items are in stock. If you require ‘in stock’ items to be sent straight away please place separate orders for ‘in stock’ and ‘back order/ pre-order”

How secure is shopping in the Online Shop? Is my data protected?

Your payment information is totally secure. We do not store payment details on our website. Maison White Ltd is PCI DSS compliant. Payment Card Industry Data Security Standard (PCI DSS). You can also read our Privacy policy here.

What exactly happens after ordering?

You will receive a confirmation that your order is in processing. Once it has been picked and dispatched you will receive an email stating the your order has been dispatched and completed. Please check your Junk folder, as sometimes your email system may automatically file the email there.

I haven't received a confirmation order

A confirmation order will be sent to the given email address when you placed the order. Please check your Junk folder, as sometimes your email system may automatically file the email there. Otherwise there may have been an error in the email address given. Some email addresses although valid may be reported as spam in our spam filter. Either way please contact us and we will be delighted to assist.

Do I receive an invoice for my order?

We do not send invoices by default, but one can be issued if requested.

If you cannot find an answer to your question, please feel free to contact us