The current delivery charges and options will be displayed on the checkout page before you complete your order. All orders for delivery to the UK over £75.00 are eligible for inclusive shipping via Economy post (only one shipment per order). You can elect to upgrade the shipping to a method of your choice. If the order value is over £75.00 and includes a mix of in stock and  “pre-order” items, you can elect to include a postage cost to split the shipment into two lots.

Orders under £75.00 will attract a default charge of £3.95 minimum (depending on the item). You can elect to upgrade the shipping to a method of your choice.

We only ship International orders by “International Tracked & Signed For”.

Maison White e-Gift Card Information

Ordering Maison White e-Gift Cards
You can purchase up to £1000 worth of e-Gift Cards in a single transaction online.

We accept the following payment methods: –
Paypal | Mastercard credit & debit cards | Visa credit & debit cards | ApplePay & GooglePay 

Your order and payment will be processed by Maison White LTD, and your debit/credit card statement will show `Maison White LTD.
All orders are subject to security checks.  If additional card security checks are required this may delay the delivery of your e-gift card. If your order fails security checks you will be refunded.

If you are sending to someone else, you will be able to include a personal message with your e-Gift card that will be included in the email to your recipient.

If you are sending the e-Gift card to yourself to print at home or save to your device, you will receive an email with a PDF attachment. Please open and print or save the PDF as this is your e-Gift card.

1. The Maison White ltd e-gift card can be redeemed instore at Maison White, Benson and online at maisonwhite.co.uk as part or full payment for goods.

2. Protect your e-gift card and treat it as cash; lost, stolen or damaged cards will not be replaced, or exchanged for physical gift cards or cash.

3. This e-gift card will expire 24 months from purchase or last use. Making a purchase or a balance enquiry refreshes the 24-month expiry period.

4. E-gift cards ordered online can be activated with a minimum value of £10 and have a maximum value of £1000.

5. This e-gift card cannot be exchanged for cash. No change or refund will be given, except in accordance with your statutory rights. Any balance remaining on the card may be applied to future purchases, provided the card has not expired.

6. For full terms and conditions and balance enquiries visit maisonwhite.co.uk/terms-conditions/ or email [email protected] for assistance.

You have a variety of options to securely check out.

Fast and convenient options are ApplePay, GooglePay and PayPal.

Important: these will autofill the address that the goods will be delivered to, so please ensure your details in your applications are current and correct.

You can also pay via secure checkout with your debit/credit card (accepted cards are displayed in the check out screen, any attempt to pay via a non accepted card type will result in a processing error).

All of our check out options are totally secure through our PCI compliant payment gateway, we do not store any of your payment card information.

Our payment gateway uses CVV and 3D Secure checks to validate and athenticate all payments.

If your ckeck out/payment fails, please check you have used the correct card, CVV and address details match the criteria for your payment instrument.

Orders with paid delivery options (1st Class Tracked, Courier, or qualifying 2nd Class Tracked orders) receive priority processing. All other orders are dispatched via our Standard Economy Service.

We endeavour to dispatch orders placed before 2:00 PM on the same day or by the following working day. Please note that dispatch times are targets and are never guaranteed, particularly on Mondays or during peak seasons due to high order volumes.

Once dispatched, standard delivery typically takes 2 to 5 working days. You can upgrade your postage option at checkout for faster processing and delivery. Visit our Delivery Page for full details.

Order Dispatch
Standard Processing: Orders are usually dispatched within 24 hours (Mon–Fri, excluding bank holidays).
Same-Day Dispatch: Placed before 2:00 PM.
Peak/Busy Periods: Please allow up 2 to 3 working days for dispatch for instock orders.

My order is a gift

Sending a present directly to a recipient? We’ve got you covered:

Cards & Gift Wrap: Choose between a personalized card or complete gift wrapping (includes a card, gift bag, and coordinating tissue paper) at checkout.

Direct Delivery: Enter the recipient’s address at checkout, and we’ll ship straight to their door to save you postage.

Fragile or Large Items: Please note that extra-large items like Giant Bunnies or Dollhouses cannot be gift-wrapped. The same for fragile items such as vases, glassware unless pre packaged – We will email you if an item in your order is too big or fragile – the most important goal is the item arrives safely.

If you want to visit our store, our current Shop Opening Times are;

Online order enquiries: 01865 891773

Shop Tel: 01491835167
Email: [email protected]

When an item is currently out of stock and we have more on order we give you the option to place an order for the item which will be dispatched to you when it is back in stock by the date given. If there is no date given the items are due back in stock in the next few days to a week or so. This excludes seasonal items, like Christmas, where you can pre-order, availability is usual from September.

When it says “In Stock (can be backordered) – this allows you to order more than the quantity we currently have in stock. We will order the additional quantity from the supplier.

We will dispatch your order in full when all items are in stock. If you require ‘in stock’ items to be sent straight away please place separate orders for ‘in stock’ and ‘back order/ pre-order”

Your payment information is totally secure. We do not store payment details on our website. Maison White Ltd is PCI DSS compliant. Payment Card Industry Data Security Standard (PCI DSS). You can also read our Privacy policy here.

• Processing Confirmation: Sent right after your order is placed.

• Dispatch Confirmation: Sent as soon as your parcel has been picked and shipped.

Tip: Email updates can sometimes be redirected by spam filters, so please check your junk folder if you don’t see them.

A confirmation order will be sent to the given email address when you placed the order. Please check your Junk folder, as sometimes your email system may automatically file the email there. Otherwise there may have been an error in the email address given. Some email addresses although valid may be reported as spam in our spam filter. Either way please contact us and we will be delighted to assist.

We do not send paper invoices by default.

• Registered Accounts: You can view and download invoices directly from your account area anytime after placing an order.

• Guest Checkout: Simply contact us if you require an invoice, and we will issue one for you.

We do not release promotional codes on external coupon or voucher sites. Any codes found on third-party sites are invalid and cannot be honored. Genuine discount codes are issued directly by us to recipient accounts

Coupons/Discount/Promotional Codes

If and when available.
Discount codes are only valid for orders placed online.

The discount code is not valid in conjunction with any other voucher code or offer, unless otherwise stated.

A voucher code may not be valid and an error message will appear at the checkout. The error may appear if the code is not eligible against, ie
– Any discounted products on the site
– Any items already on sale
May not be valid for any code

We reserve the right to decline orders where, in our opinion, a promotion code is invalid, given in error or has been used incorrectly.

Some promotional codes are only valid on specific products, while stocks last and may be withdrawn at any time at our discretion.

Only one voucher code can be used per order, per person.

In the event of any refunds—including any VAT adjustments for tax-exempt locations— this will be calculated based on the price actually paid after discount, rather than the item’s original RRP. If a partial return causes your remaining order total to fall below the minimum spend threshold required for a promotional offer, the discount will be withdrawn and deducted from your refund.

If the offer is still valid at the time of making a return you should place a new order using the original promotional code.

We reserve the right to change these Terms and Conditions at any time.