Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The current delivery charges and options will be displayed on the checkout page before you complete your order. All orders over £15.00 are eligible for free shipping via Royal Mail Second Class. You can elect to upgrade the shipping on orders over £15.00 to First Class signed for at an additional charge of £3.95.

Orders under £15.00 will attract a default charge of £2.95 and will be dispatched Second Class. If you would like faster delivery then please select the Courier or First Class option, and we will send your parcel either by courier or Royal Mail first class.

 

Which payment methods are accepted in the Online Shop?

You can pay via Sage Pay with your debit/credit card or Paypal Account. You can choose Paypal even if you do not have a Paypal account, you can check out as a Guest using your visa/debit card.

How long will delivery take?

All items are dispatched via Royal Mail Second Class post (unless otherwise selected). We aim to dispatch all orders by the day following receipt of your order. Delivery usually takes between 3 and 5 working days. You can upgrade the postage in the checkout page for faster delivery for a 2 to 3 working day service.

How secure is shopping in the Online Shop? Is my data protected?

Your payment information is totally secure. We do not take payments on our website, instead you will be transferred to our nominated payment gateways such as Paypal or Sage.

What exactly happens after ordering?

You will receive a confirmation that your order is in processing. Once it has been picked and dispatched you will receive an email stating the your order has been dispatched and completed. You can request a tracking number to check the whereabouts of your order once it has been dispatched.

Do I receive an invoice for my order?

We do not send invoices by default, but one can be issued if requested.

If you cannot find an answer to your question, please feel free to contact us