Frequently Asked Questions

Ordering

How do I place an order?

Ordering from us is really easy:

  • Find a product(s) you would like to buy.
  • Add them to your cart by selecting the ‘add to cart’ button.
  • Select the ‘Checkout’ button found in the top right hand side of the website.
  • Carefully fill in your billing and delivery details, and proceed to the payment screen to enter your credit or debit card details.
  • Once you have completed the checkout process, you will recieve a confirmation emails, detailing your order and order reference.

How do I pay for my order?

You can pay for your Maison White order using any of the major credit and debit cards (excluding American Express). Alternatively, you can pay by cheque. Please give us a call on 01206 762999 and we will take your order over the phone, or send your order to us by email at [email protected]

Do I need to be registered with you to place an order?

No. You can place an order with us if you are not a registered user.

Can I add a message to my order?

Yes you can add a message to your order. Please let us know by entering your message in the ‘Order notes’ box in the checkout.

Do I have to order online?

No. As well as ordering online, you can also order via email, over the phone, or pop in to the store and see us. To order over the phone just give us a call on 01206 762999. If you would like to email us your order, send it to [email protected] and we can call you back to take card payment, or you can send us a cheque in the post to Maison White, 17 Red Lion Yard, Colchester, Essex, CO1 1DX

I have a question about a product. What should I do?

If you have a question about any of the items we stock, send us an email to [email protected] or give us a call on 01206 762999.

Delivery

When can I expect my order to be delivered?

If you place your order before 3pm we will aim to despatch it the same day, or latest the following morning. If you choose the standard Free post, this is sent via Royal Mail Second Class Post. Please allow 3-5 days for your order to arrive.

What if my order hasn’t arrived?

Please give us a call on 01206 762999 or email us at [email protected] if your order has not arrived, and we can look into it for you.

I have received the wrong items. What shall I do?

Please give us a call on 01206 762999 or email us at [email protected] and we will arrange for the incorrect items to be sent back to us and the correct item to be sent out to you.

Customer Service

What are your opening times in case I need to call you?

You can give us a call Monday – Saturday 10am – 5pm on 01206 762999.