Terms & Conditions

Terms & Conditions | Maison White Ltd, t/as Maison White Fine Gifts & Interiors

Website Usage

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Maison White Ltd (trading as Maison White) relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Fine Gifts & Interiors’ or ‘Maison White’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Maison White Ltd, 27 High Steet, Benson, OX10 6RP. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us for use by third parties.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Terms of Sale – Jellycat Products

We are only allowed to ship Jellycat products within the United Kingdom. In accordance with Jellycat’s terms of trade, we are forbidden from selling Jellycat products to “a person or company who intends to sell them on third-party platforms or marketplaces”. By placing an order for Jellycat products on this website, you are confirming that it is not your intention to offer the products for re-sale.

Any merchandise (such as but not limited to branded paper bags, stickers, pins) may be included free of charge where available. There is no monetary value. Any lost, missing or damaged items will not be replaced. Where marked as ‘Whilst stocks last’ it is strictly this, part of the free ‘merch’ may still be available and will be included.

Dispatch

For Europe, America, Canada and Rest of World, shipping costs range between £5 and £20 up to 2 kgs (based on the value/weight of the item(s), the shipping cost will be calculated at checkout). Our system gives an estimate for the carriage based on normal transactions, we reserve the right to reconfirm the actual carriage charge as applicable and will notify you of any change before completing your order.

Claims for Non Delivery

Claims for non delivery must be made in writing or by email to [email protected] within 14 days of placing your order or within 7 days of dispatch, whichever is the sooner.

If you specifically request an area for your order to be left at, if not in or for any other reason, or the address is communal, i.e. place of residence, or work/education place, or any other place other than your personal residence we will not be liable for non-receipt. We will obtain proof of postage and proof of delivery (if a signed for service has been paid for), but will be unable to assist in any claim.

Product Images & Descriptions

We strive to ensure that all the product images and descriptions on our website are representative and accurate. We cannot be responsible for any slight deviation of colour etc that are due to the browser or platform used to view our products. Your rights to return any product purchased on our website at your expense are covered in the Returns & Refunds heading below.

Returns & Refunds

If you change your mind, you can return an order, in full or in part, at your expense, for a refund. Please notify us of your intention to return, all or part of your order, quoting your order ID, by emailing [email protected] within 14 days of receipt of the order. Please enclose a copy of your notification with the returned items.

Personalised items are non refundable.

Earrings and pierced body jewellery items are non refundable.

Bedding & Towels are non refundable.

Gift packaging is not refundable.

For hygiene reasons our returns policy and your cancellation rights under the Distance Selling Regulations does not apply to the following categories: Earrings/pierced body jewellery, Duvet Covers & Bed sets, Bed Lined, Pillowcases, or Curtains where the heading tape has been pulled. Your statutory rights are not affected.

Packaging & Labels – all the items we sell are potentially gifts;

In the event that you have removed any items from their packaging and they are not repacked in their received state, this will devalue the item, so a repacking charge of up to 50% of the item value will be deducted from any refund.

If any of the original packaging, including all labelling is not returned (or received damaged), this will devalue the resale value of the item and the item may be refused for refund or an adjustment may be made and deducted from the refund.

If you wish to exchange or return, any or all of the items, on your order, you will need to return the unwanted items to us, as above, for a refund and place a new order online, for the items that you would like instead. The original postage cost paid by you, or incurred by us where the order qualified for Free Delivery will be deducted from the refund.

If you received a free item, as part of a promotion, and you return the entire order, or the value of the returned items, means you would not have received, the free item, please return it with the items, that you do not wish to keep.

FREE Delivery Offer (Spend over £75)
If your order qualified for the FREE Delivery Offer or Economy ‘Free’ Post and you subsequently decide to return your order in part, where the net transaction falls below the inclusive threshold we reserve the right to charge you the postage at the rate when the original order was placed. This postage cost will be deducted from the refund.

If we try to deliver an item to your address, as given on the order and it is either the wrong or incomplete address, not accepted or not collected from the post office or courier depot and the item is returned, we will refund the item less our postage costs.

Where additional postage was paid we will only refund the basic postage cost.

Any replacement items for free of postage will be conditional on achieving the free postage threshold.

At our discretion we may accept returns beyond the 14 day period, however this must be pre-agreed before the item is returned. A restocking fee of 15% of the order/item value will be deducted. The net amount can be used against the purchase of a replacement item(s) to the same value or more.

For International orders the refund excludes actual postal cost and an additional 15% re-stocking fee will also apply.

All items must be returned in a saleable condition. Gift packaging is not refundable.

We will arrange for the original Debit/Credit card to be refunded, within 14 days of receipt, of the returned goods.

All returns should be addressed to:-

Maison White
MW Processing
Unit 47 Monument Park
Chalgrove
Oxfordshire
OX44 7RW

If you return any goods to us, please obtain a certificate of posting from your carrier. We cannot be held liable for any returns not received.

Faulty Items/Incorrect goods received

Where possible, we will check items for faults before dispatch. If you think any of the goods are faulty/incorrect please notify us within 48 hours of receipt, quoting your order ID, by emailing [email protected] and then return the item(s) to us, at the above address. We will arrange a replacement or refund (including return postage at the basic rate) to the original Debit/Credit card, on receipt of the faulty/incorrect item(s).

This does not affect your statutory rights.

Gift Card Purchases

Ordering Maison White e-Gift Cards

  1. You can purchase up to £1000 worth of eGift Cards in a single transaction online.
  1. We accept the following payment methods: –
    • Paypal
    • Mastercard credit & debit cards
    • Visa credit & debit cards
    • ApplePay & GooglePay
  1. Your order and payment will be processed by Maison White LTD, and your debit/credit card statement will show `Maison White LTD.
  2. All orders are subject to security checks.  If additional card security checks are required this may delay the delivery of your e-gift card. If your order fails security checks you will be refunded.
  3. If you are sending to someone else, you will be able to include a personal message with your e-Gift card that will be included in the email to your recipient.
  4. If you are sending the e-Gift card to yourself to print at home or save to your device, you will receive an email with a PDF attachment. Please open and print or save the PDF as this is your e-Gift card.

Maison White e-Gift Card Information

Ordering Maison White e-Gift Cards
You can purchase up to £1000 worth of e-Gift Cards in a single transaction online.

We accept the following payment methods: –
Paypal | Mastercard credit & debit cards | Visa credit & debit cards | ApplePay & GooglePay | SuperPayments

Your order and payment will be processed by Maison White LTD, and your debit/credit card statement will show `Maison White LTD.
All orders are subject to security checks.  If additional card security checks are required this may delay the delivery of your e-gift card. If your order fails security checks you will be refunded.

If you are sending to someone else, you will be able to include a personal message with your e-Gift card that will be included in the email to your recipient.

If you are sending the e-Gift card to yourself to print at home or save to your device, you will receive an email with a PDF attachment. Please open and print or save the PDF as this is your e-Gift card.

1. The Maison White ltd e-gift card can be redeemed instore at Maison White, Benson and online at maisonwhite.co.uk as part or full payment for goods.

2. Protect your e-gift card and treat it as cash; lost, stolen or damaged cards will not be replaced, or exchanged for physical gift cards or cash.

3. This e-gift card will expire 24 months from purchase or last use. Making a purchase or a balance enquiry refreshes the 24-month expiry period.

4. E-gift cards ordered online can be activated with a minimum value of £10 and have a maximum value of £1000.

5. This e-gift card cannot be exchanged for cash. No change or refund will be given, except in accordance with your statutory rights. Any balance remaining on the card may be applied to future purchases, provided the card has not expired.

6. For full terms and conditions and balance enquiries visit maisonwhite.co.uk/terms-conditions/ or email [email protected] for assistance.

Age-Restricted Products

We do not sell age-restricted products to anyone under the age of 18.

By placing an order for an age-restricted product (such as knives or other bladed items), you confirm that you meet the legal age requirement of 18 or older. By clicking the order confirmation button, you acknowledge that you are of the minimum legal age necessary to purchase the product.

In line with our “Challenge 25” policy, if the individual receiving the delivery appears under the age of 25, they will be asked by the delivery service to provide a valid photo ID (such as a driver’s license or passport) to confirm that they are over the age of 18.

It is your responsibility to ensure that the person receiving the delivery is at least 18 years old and can provide suitable identification if requested. We may conduct online age verification checks, and if the recipient cannot provide acceptable proof of age, we reserve the right to withhold the delivery.

If no one of legal age is available to accept the delivery, we will leave a notification and return the goods to our warehouse. You will then be contacted to arrange a new delivery date (an additional delivery fee may apply) or to request a full refund of your order, minus any applicable delivery fees. Refund processing may take up to 14 days.

Coupons/Discount/Promotional Codes

The discount code is only valid for orders placed online.

The discount code is not valid in conjunction with any other voucher code or offer, unless otherwise stated.

A voucher code may not be valid and an error message will appear at the checkout. Also:
– Any discounted products on the site
– Any items already on sale
Will not be valid for any code

From time to time we will offer new customer promotional codes – these promotion codes entitle you, at the time of ordering, to a saving on a new customer order placed via the website.

We reserve the right to decline orders where, in our opinion, a promotion code is invalid.

Promotion codes are only valid on specific products, while stocks last and may be withdrawn at any time.

Only one voucher code can be used per order, per person.

In the event of product returns, refunds will be given for the value of the original purchase, i.e.: With applied discount. Not at the RRP of the item.

In the event of part of the order being returned, the monetary value returned will be the value of the item/s at the time of the transaction, ie: with discount applied. The promotional discount will not be applied to replacement items. If the offer is still valid at the time of making a return you should place a new order using the original promotional code.
We reserve the right to change these Terms and Conditions at any time.

Tax Charges

All prices displayed on our website are inclusive of VAT (where applicable) at the standard rate of 20%, our VAT Registration Number is GB378643844. A VAT receipt will be produced on request.