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Customer Reviews & Feedback

Just some of what our customers have to say, visit our customer feedback page for more comments

I owe a thanks to Michele who helped me by email in choosing the right cushions for my new suite. The cushions were delivered promptly. I am so happy with how they look and the quality is excellent. Thanks ?


Clearly I’m not going to state anything new, I’m only going to echo the above sentiments. Mason White with a particular nod to Ron have provided some if not the best Customer Service I’ve encountered in the the 15+ years I’ve been buying online.
Jellycat provide a great product with Maison White making the purchase a please, I will definitely be back to buy again.

John Murray

Exceptional service. I had an enquiry so contacted the owner – I got a very friend response in an extremely timely manner. I ordered online – my goods arrived within 48 hours. The Maison White website will be my first port of call for gifts ahead of any department store/large chain. For customer service, timing, product description and quality I give this company 5/5 stars. Excellent.


Really impressed with the price of my Odette bought as a present for my Sister as well as the speed of delivery. Much cheaper than my local shop and free delivery too. Will be buying again in not too distant future as have some new babies to buy for too. So pleased and would highly recommend to anyone looking for jellycat.
Thank you

Celia Andrews

Thank you got back from holiday and my Odette Ostrich jellycat was waiting for me , I had seen her in a shop but you were more reasonably priced, so you got my custom.

Mrs B. Rees

Just want to say a HUGE thank you for an amazing service!

I asked if they could write on the parcel that it was from the Easter bunny, not only did they do that, they printed it off too with a picture of an easter bunny too. I can’t thank you enough! You go above and beyond for your customers! Thanks so much!

They’re always speedy with postage, I wouldn’t buy the jellycat teddies from anywhere else. I live near Manchester and I get the parcels faster than I do from places near by. Highly recommend!

Katie Couperthwaite

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