Customer feedback plays an important part of the development of Positive or negative, we welcome all comments.
By taking the time to leave us your feedback, you can help us to improve the services we offer. We take all comments on board.

56 thoughts on “Customer Feedback

  1. Marie Litherland says:

    A great efficient service with wonderful.products at affordable prices. Will definitely be using again. Thank you so much!

  2. Susan Meaden says:

    Dispatched very promptly and arrived sooner than expected! Very happy with item (super cute jelly cat cat) and delighted with service,. Many thanks ?

    • Maison White says:

      Thank you Susan for your lovely comments, I’m glad you are pleased with your Dapperdots Pussycat, the best cat yet from Jellycat I think.

  3. Kay says:

    Fenella Fox arrived quicker than expected – her journey to the Dales must have been trouble free! I found her waiting for me in the shed just as I had requested. She has now been fed and watered and is relaxing here until she goes to her new home at Christmas. Thank you to all at Maison White for great service. Fenella sends her thanks too and says she is missing you all but looking forward to her new adventure!
    Many thanks again.
    Kay ( and Fenella)

    • Maison White says:

      I have tried to call you and email you but the given email says does not exist, according to the tracking it says Tracking no. KK641193545GB

      We delivered your item to your neighbour AHMED at 76 on 19-10-2018.

  4. Sam Morrisey says:

    I am incredibly impressed by the efficiency & care taken with my order. It arrived quickly & was beautifully packaged. Thank you!

  5. charlotte.grice says:

    My recent order was a repeat of an order I made a few weeks ago due to the fantastic service I received first time round! On this occasion, I ordered very late at night on Monday evening, opting for the free economy delivery which could potentially have taken up to 7 days, but to my delight my order was processed and dispatched literally the next day! It arrived today (Thursday) just 3 days later which is incredibly quick! I was also pleasently surprised to see that my specific delivery instructions entered during checkout had even been written on my package, and therefore resulted in a successful delivery by royal mail which avoided the times I would be unavailable! My item (Jellycat Smudge Rabbit) was again in perfect condition (absolutely gorgeous, super soft and snuggly!) and was in fact the cheapest price that I could find anywhere! I wouldn’t hesitate to order from Maison White again in future, and I highly recommend them! Thankyou ever so much!!

    • Maison White says:

      Thank you Charlotte for your lovely comments, we try our best to please, so it is so nice when people take the time to comment.

  6. Elaine Greenfield says:

    Excellent service. The items I bought came very quick , well packaged and were priced below any other identical product I’d seen online or locally. Would certainly recommend and use Maison White in the future. Many thanks .

  7. Jan Phillips says:

    Fabulous and efficient service. Products excellent and cannot recommend highly enough. A shop of the highest standard.

  8. Maureen Smith says:

    My first purchase but it will be the first of many. Lovely product at an excellent price and amazingly fast delivery. Highly recommended

  9. Trish says:

    I owe a thanks to Michele who helped me by email in choosing the right cushions for my new suite. The cushions were delivered promptly. I am so happy with how they look and the quality is excellent. Thanks 🙂

  10. Julie Blackburn says:

    Order arrived in Germany within 5 days, excellent service. Fragile package arrived safely as it had been so well wrapped. I would definitely use again. Thank you ?

  11. Ashley Kriefall says:

    Maison White was one of the last places I could find my daughters favorite Jellycat bunny she lost. I was worried about shipping overseas to the US but they took care of me and I’m so grateful they were able to help my little girl get her favorite stuffie back.

  12. Adam Moore says:

    Lovely little shop with an eclectic selection of homely things. Great, friendly staff happy to help and point you in the right direction; I made her jump as she was engrossed in work when I came into the shop! Whoops! Sorry teehee! Nonetheless the staff member was sweet and laughed about it and gave me the right suggestions to pick up the perfect product for my home, a cute dog-doorstop.

    Adam Moore

  13. Celia Andrews says:

    Really impressed with the price of my Odette bought as a present for my Sister as well as the speed of delivery. Much cheaper than my local shop and free delivery too. Will be buying again in not too distant future as have some new babies to buy for too. So pleased and would highly recommend to anyone looking for jellycat.
    Thank you

    • Maison White says:

      Thank you so much for your lovely comments and taking the time to provide your feedback, it is very much appreciated.

  14. Mrs B. Rees says:

    Thank you got back from holiday and my Odette Ostrich jellycat was waiting for me , I had seen her in a shop but you were more reasonably priced, so you got my custom.

  15. Katie Couperthwaite says:

    Just want to say a HUGE thank you for an amazing service!

    I asked if they could write on the parcel that it was from the Easter bunny, not only did they do that, they printed it off too with a picture of an easter bunny too. I can’t thank you enough! You go above and beyond for your customers! Thanks so much!

    They’re always speedy with postage, I wouldn’t buy the jellycat teddies from anywhere else. I live near Manchester and I get the parcels faster than I do from places near by. Highly recommend! 🙂

  16. Beth Wheeler says:

    I placed an order on Monday and needed it by Wednesday. I selected the most expensive delivery option – which was by courier as I had thought that this would be the fastest. However, on reflection I thought that perhaps Royal Mail tracked would be quicker, or if an option, Special delivery. I emailed Maison White and got a very prompt response. My order had already been packed but they cancelled the courier and sent it by Special Delivery as requested, to ensure I got it on Wednesday. It duly arrived on the Wednesday by 1pm. I could not be more impressed with the communication, the willingness to help me out with my request and also the items in my order. Thank you for an excellent and efficient service.

  17. Moyra says:

    Just to say thank you for my order 24826 which arrived today. Very fast service. Very happy. Thank you very much as always.
    Best wishes from Moyra Watkins

  18. Vicky says:

    Really poor. Ordered gift for my friends baby which was never received. Tried two emails to contact and no reply. Not best please.

    • Maison White says:

      Thank you for your 2 emails today at 18:22 with the singular message “Order Not Received”, sorry we were having dinner at the time, and then your second email at 20:42 with a more reasonable enquiry. On checking the details; you ordered on the 14th Feb, your order was dispatched on the 15th, your order was actually delivered on the 17th as per Royal Mail tracking number 320485491000022BA97A6

      • Vicky says:

        Was delivered to neighbour apparently and card was not put through. Possibly blaming Royal Mail for this one. Although the tone of your response isn’t very ‘consumer friendly’

  19. hsinclair_illustration says:

    Fast delivery, easy to use site, lovely items and a great selection of items at great prices, would highly recommended, first time buying from here but will definitely be back A++++

  20. Maricar Mission says:

    Just received the wings. They’re lovely! Thank you for such speedy service and delivery. (review posted on Facebook)

    Maricar, Canada.

  21. Zoe Spurgeon says:

    Beautiful shop ! Visited today and received 5* customer service, can’t wait to come back !
    My daughter loved the jelly cats !!! xx

  22. Kaitlin Pittman says:

    You have AMAZING customer service and have been so helpful!! I want people to know how amazing you are!! If not I would love for this email to be sent to the owner or manager or someone of this store! You have been so kind and so quick to respond to my emails and I really appreciate that! ?

    Kaitlin Rice
    United States (US)

  23. Katie Couperthwaite says:

    Fantastic online shop, my order was delivered quickly and customer service extremely quick at responding and very helpful! Items were packaged really well too. Would highly recommend and will be shopping here again in the future ? thank you for such a fantastic service! ?

  24. Trudy Burrage says:

    Lovely service, just received our jellycats in record time thank you!
    Two very happy girls!
    Will definitely be shopping here again

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